FAQs

Q. How do I place an order?

A. Placing an order with Construction Products Online is quick, efficient and easy. Simply find your desired item, select the quantity and then add to your basket. Once you're done shopping, continue to the checkout process and follow provided instructions to calculate shipping costs and providing delivery details, before finally paying for your goods via our selected payment gateways.


Q. When will I receive my order?

A.  Orders placed before 11AM Monday to Friday (excluding Bank Holidays and Christmas shutdown) will be despatched same working day and for most of the UK should be delivered within 1 to 2 Working days. Please refer to our delivery information page for further details.


Q. What payment methods do you accept?

A. We accept most major credit/debit cards with our payment gateway SagePay, alternatively, we accept PayPal payments.


Q. I have a bulk order requirement, can you provide me with a quote?

A. Absolutely, we are more than happy to look at your bulk order requirements. Please contact us with the details and a member of our team will put together a custom quotation for you. We may be able to save you money! 


Q. What are your Opening Hours?

A. Our website is open 24 Hours, 7 Days a week so that you can order at your own convenience. However, our office hours are 8.30 AM - 4.30 PM, Monday to Friday.


Q. I want to collect an order. When can I do this?

A. Please be aware that we do not have a trade counter, we allow customers to collect from us on the understanding that you are visiting a working yard and that sometimes you may have to wait for other vehicles to be loaded before we can process your order. Also, please note restrictions are in place due to the ongoing Covid-19 Pandemic.

Collections may be made from our yard (not our head office) between 9AM and 4PM Monday to Friday (Excluding Bank Holidays) PROVIDING YOUHAVE BOOKED A COLLECTION TIME SLOT.FAILURE TO BOOK IN PRIOR TO COLLECTING MAY RESULT IN A LONG WAIT TO BE LOADED.